Sustainable Smart Parking System

1. Introduction

Welcome to the Sustainable Smart Parking System ("we," "our," or "the System"). This document combines our Privacy Policy and Terms & Conditions to explain:

• How we collect, use, and protect your information
• Your rights and obligations when using the System

By using our mobile app, website, or related services, you agree to the terms outlined below.

2. Eligibility

You agree to provide accurate, complete, and updated information during registration.

3. Information We Collect

We may collect:

• Personal Information: Name, phone number, email, vehicle registration details, profile photo (if provided)
• Parking Data: Zone selections, booking history, entry/exit times, subscription details, wallet balance, transaction records
• Technical Data: Device model, OS version, app version, IP address, approximate location, in-app preferences

4. How We Use Your Information

We use your data to:

• Operate and manage parking bookings, entry/exit verification, and payments
• Send booking reminders, alerts, and notifications in your chosen language
• Prevent fraud, theft, and unauthorized access
• Improve our pricing models, space allocation, and user experience

5. Data Sharing & Disclosure

We may share data with:

• Parking owners/managers for operational purposes
• Payment providers for processing transactions
• Law enforcement when legally required
• Service providers for hosting, analytics, and maintenance

We do not sell your personal data.

6. Data Security & Storage

• Data is stored securely on VPS servers with restricted access.
• Transactions use PCI-DSS-compliant payment gateways.
• All data transfers are encrypted via HTTPS.

7. Data Retention & Deletion

We keep data for as long as necessary to provide our services and comply with laws. You may request deletion of your account and related data by contacting us, subject to legal retention requirements.

8. Parking Bookings & Usage

• Bookings are subject to availability and may be canceled due to operational issues or full capacity.
• Customers must arrive within the allocated booking time.
• Verification at entry/exit may be done via QR code, OTP, or manual slip.
• Monthly subscriptions are linked to user accounts, not individual vehicles.

9. Payments, Rates & Refunds

• Payments may be made via UPI, card, wallet, park coins, or offline methods.
• Rates are dynamic and may vary based on time, location, and demand.
• Refunds are processed according to the parking zone's cancellation policy.
• Subscription fees are non-refundable unless required by law.

10. User Responsibilities

You agree not to:

• Provide false or misleading information
• Interfere with the System's operation or security
• Misuse parking facilities or violate local laws
• Engage in fraudulent bookings or payments

11. Owner & Manager Responsibilities

Owners and Managers must:

• Maintain accurate space availability and pricing
• Ensure user safety and vehicle security
• Operate facilities in compliance with legal requirements

12. Limitation of Liability

We are not liable for:

• Loss, theft, or damage to vehicles or property
• Service interruptions, connectivity issues, or system errors
• Unavailability of parking due to unforeseen circumstances

13. Cookies & Tracking

We may use cookies on the web platform to store preferences and improve performance.

14. Termination of Service

We may suspend or terminate accounts for violations of these terms, illegal activity, or harm caused to other users or the System.

15. Changes to This Document

We may update these terms and policies at any time. Continued use of the System means you accept the changes.

17. Contact Us

For questions about this document or your data rights, contact:
[email protected]